FAQ's

What is your Privacy Policy?

 

We comply with all the applicable laws and regulations relating to your privacy and data. We will never share your personal data with a third party.

 

Are my payment details safe and secure?

 

Absolutely! We offer a range of payment options here at qoffeenroses.com, all of which are fully secure. Whether you pay by American Express, PayPal, Apple Pay, MasterCard, Visa payment service, we will take every possible precaution to protect your information. We use a certified and verified payment partner to ensure all your financial information remains encrypted.

  

Do you add additional charges or fees to purchases?

 

No, we never add fees or surcharges to purchases. When you order household appliance repair tools from us, the price you see on the website is the price you pay — unless we tell you otherwise at checkout. Please note, however, that applicable sales taxes and shipping charges will be added to your total at checkout.

 

What information will you collect from me?

 

When you checkout with us, we will require your full name and shipping/billing address. We will store your personal details in order to process your order and ship it to you. Once this process is complete, we will discard your details. Your payment details are processed and stored by our trusted payment partners in encrypted formats. This information is held on third-party servers, which we can’t access.

  

I can’t find the answer I’m looking for. What should I do?

 

Please drop us an email at support@qoffeenroses.com with your question, request, or comment. Wherever possible, we reply within one business day. But if we can get back to you sooner, we will!